General Terms and Conditions

effective from 27 August 2026

1. Seller and scope

These Terms govern purchases made through the online store at www.luminex.cz.

Seller: LUMINEX, spol. s r.o.
Registered office: Petra Rezka 10/1203, 140 00 Prague 4, Czech Republic
Company ID: 41191455
VAT ID: CZ41191455
Registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 4741.
Email: info@luminex.cz
Telephone: +420 261 090 953
Address for notices, withdrawals and complaints: Petra Rezka 10/1203, 140 00 Prague 4, Czech Republic.

The buyer may be a consumer or a business customer. A consumer is a natural person acting outside their trade, business or profession. Provisions expressly intended for consumers do not apply to purchases made in connection with business activities. Individual terms agreed in the contract prevail over these Terms. Mandatory consumer rights remain unaffected.

2. Goods and prices

The main characteristics of the goods are stated on the relevant product page. Images and colour displays are illustrative; shades and surface appearance may vary slightly due to lighting and display settings. This does not affect agreed characteristics or statutory rights in respect of defects.

Prices include VAT unless expressly stated otherwise. Delivery and any other charges are shown before the order is submitted. The price displayed when the order is submitted applies, unless it is an obvious error.

The Seller is not required to supply goods at an obviously incorrect price that an average consumer should have recognised as an error, for example an evident decimal-point or technical error. The Seller will inform the buyer without undue delay and refund any payment received.

3. Orders and conclusion of contract

The buyer selects the goods, delivery and payment method and can check and correct the entered information before submitting the order. The order is submitted by a button clearly indicating that the order entails an obligation to pay. By submitting the order, the buyer makes a binding offer and confirms that they have had an opportunity to read these Terms.

An automated acknowledgement of receipt is not acceptance unless its wording clearly states otherwise. The contract is concluded when the Seller expressly confirms the order or dispatches the goods. If the Seller does not accept the order, all payments received will be refunded without undue delay.

The Seller may ask for missing information or verification before accepting an order. A deposit may be required only if its amount and due date were disclosed before the order was submitted or later agreed individually.

The contract is concluded in Czech. The Seller stores it electronically and provides the consumer with confirmation in a durable medium. It is not ordinarily accessible to third parties.

4. Payment and delivery

Available payment and delivery methods, their costs and restrictions are displayed in the cart and order. Payment may be made by card through Comgate, a.s. or by bank transfer where offered.

The delivery period is stated on the product page, in the order or its confirmation. If no period is agreed, the Seller delivers without undue delay and no later than 30 days after conclusion of the contract. A longer period may be agreed for made-to-order or specially sourced goods.

The buyer must provide complete delivery information and enable delivery. A consumer's unjustified failure to accept a shipment is not in itself a withdrawal. The Seller may claim only reasonably incurred costs and other remedies available by law.

Risk of loss or damage passes to a consumer upon receipt. If the consumer appoints a carrier not offered by the Seller, risk passes when the goods are handed to that carrier. Ownership passes after full payment and receipt of the goods.

The buyer is advised to inspect the shipment and record visible transport damage with the carrier. Failure to inspect or make a carrier report does not by itself deprive a consumer of statutory rights against the Seller.

5. Consumer withdrawal from a distance contract

A consumer may withdraw without giving a reason within 14 days. The period runs from receipt of the goods; for separately delivered items from receipt of the last item, for goods consisting of several parts from receipt of the last part, and for regular deliveries from receipt of the first delivery.

It is sufficient to send an unequivocal withdrawal notice before the deadline to info@luminex.cz or to LUMINEX, spol. s r.o., Petra Rezka 10/1203, 140 00 Prague 4, Czech Republic. The model form at the end may be used but is not mandatory.

The consumer must return or hand over the goods without undue delay and no later than 14 days after withdrawal. The consumer bears the direct return costs. For goods that cannot normally be returned by post, the costs depend on dimensions, weight and collection location; the Seller will provide an estimate before the contract is concluded.

The Seller refunds all payments received, including the cost of the least expensive delivery method offered, no later than 14 days after withdrawal. The same payment method is used unless otherwise agreed without additional cost. The Seller may withhold the refund until receiving the goods or evidence that they were sent back, whichever occurs first.

The consumer is liable only for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Withdrawal is not conditional on returning the original packaging. Safe packaging for return transport is recommended.

The right of withdrawal does not apply in particular to:

goods made to the consumer's specifications or clearly personalised; this exception does not apply merely because goods were not in stock or were ordered from a supplier,
goods liable to deteriorate or expire rapidly,
sealed goods not suitable for return for health or hygiene reasons once unsealed,
sealed audio/video recordings or software once unsealed,
digital content not supplied on a tangible medium once performance began with the consumer's prior express consent and acknowledgement that the right would be lost,
other supplies for which applicable law expressly excludes withdrawal.

6. Conformity and rights arising from defects

The Seller is liable to a consumer for goods being free from defects upon receipt and meeting agreed and statutory requirements, including description, type, quantity, quality, functionality, compatibility, safety and characteristics reasonably expected by the consumer. Relevant public statements made by the Seller or manufacturer, including advertising and labelling, are also taken into account.

A consumer may complain about a defect that becomes apparent within two years of receipt. If a defect becomes apparent within one year, it is presumed to have existed upon receipt unless incompatible with the nature of the goods or defect. The period is extended by the time during which the consumer could not use the goods due to a justified complaint.

Normal wear, damage caused by improper use, installation contrary to instructions, unauthorised intervention or mechanical damage caused by the buyer is not a defect. This does not limit rights where the cause existed upon receipt or is attributable to the Seller.

For defective goods, the consumer may choose repair or replacement unless the chosen remedy is impossible or disproportionately costly compared with the other. The Seller may refuse to remedy a defect if this is impossible or disproportionately costly, taking account of the significance of the defect and the value of conforming goods.

The consumer may claim a reasonable price reduction or withdraw, in particular where the Seller refuses or fails to remedy the defect properly and in time, the defect recurs, it constitutes a material breach, or it is clear that it will not be remedied without significant inconvenience. Withdrawal is unavailable for an insignificant defect, but the defect is presumed not to be insignificant.

Remedy is free of charge. The Seller takes back the goods at its own expense. If repair requires removal of goods installed in accordance with their nature and purpose before the defect appeared, the Seller arranges removal and reinstallation or reimburses reasonably incurred costs.

A commercial guarantee applies only where expressly given by the Seller, manufacturer or another guarantor. Its terms appear in the guarantee statement and do not limit statutory rights.

7. Complaints

A complaint may be lodged at any Seller premises suitable for receiving it, at the registered office, by email to info@luminex.cz, or by sending the goods to Petra Rezka 10/1203, 140 00 Prague 4, Czech Republic. Providing the order number, defect description, requested remedy and contact details will speed up handling. Original packaging or a warranty card is not a condition for making a statutory claim.

The Seller issues written confirmation of the date, content and requested remedy and, after completion, confirmation of the date and manner of settlement or written reasons for rejection.

A consumer complaint, including remedy of the defect, will be settled and the consumer informed as soon as possible, no later than 30 days after it was lodged, unless a longer period is agreed. If the deadline expires without settlement, the consumer may withdraw or request a reasonable reduction.

The consumer is entitled to reimbursement of reasonably incurred costs of a justified claim if requested without undue delay, no later than one month after expiry of the period for notifying the defect.

8. Personal data and marketing

Information on personal-data processing and cookies is provided in the separate Privacy Policy and Cookie Policy. Entering into a purchase contract does not automatically constitute consent to marketing. The Seller sends commercial communications only where permitted by law, and recipients may easily opt out at any time.

9. Take-back of electrical equipment

The Seller complies with applicable obligations for take-back of waste electrical and electronic equipment. Information on free take-back options and the relevant collective system is available on the website or from the Seller on request.

10. Alternative dispute resolution and supervision

The competent body for out-of-court resolution of a consumer dispute is the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Štěpánská 44, 110 00 Prague 1, Czech Republic, website: https://adr.coi.cz, email: adr@coi.gov.cz. A consumer may apply after an attempt to resolve the matter directly with the Seller.

The Czech Trade Inspection Authority supervises consumer-protection obligations. The Office for Personal Data Protection supervises personal-data protection.

11. Final provisions

The relationship is governed by Czech law, in particular Act No. 89/2012 Coll., the Civil Code, and for consumers also Act No. 634/1992 Coll., on Consumer Protection. The choice of Czech law does not deprive a consumer of mandatory protection under the law of their habitual residence where applicable conflict-of-law rules so provide.

If a provision is invalid or ineffective, the remaining provisions remain unaffected. The Seller may amend these Terms; each order is governed by the version effective when submitted and provided to the consumer in a durable medium.

These Terms take effect on 27 August 2026 and replace all previous versions.