If defects caused by material defects occur during the warranty period, the customer has the right to file a complaint.
Within 30 days of the date on which LUMINEX, spol. s.r.o. receives the goods subject to complaint and the completed form, the customer will receive a response from LUMINEX, spol. s.r.o.
The customer shall bear the full cost of return shipping. If the complaint is accepted, these costs will be reimbursed by LUMINEX, spol. s.r.o. Unstamped returns will not be accepted.
LUMINEX, spol. s.r.o. is responsible for assessing and handling complaints.
Return procedure:
a) Return of goods,
b) Assessment of the complaint,
c) Repair or replacement of goods,
d) Credit note.
The customer must check the goods for damage immediately (in the presence of the carrier) before signing. Hidden damage can no longer be taken into account after signing, in accordance with §438(1) HGB (German Commercial Code) of the transport company.
If the complaint is justified, this must be reported immediately to the transport company LUMINEX, spol. s.r.o.
Mechanical damage or defects caused by improper assembly will not be accepted as grounds for complaint.
When returning the goods subject to complaint, LUMINEX, spol. s.r.o. requires the following:
The goods subject to complaint must be returned in the condition in which they were delivered, otherwise the complaint will not be accepted. Only goods in their original packaging can be taken back.
If the goods are to be exchanged, the time required to process the complaint (delivery of a replacement) corresponds to the usual delivery times for the individual items.
The properly completed complaint form is an integral part of the complaint procedure.
A properly completed complaint form is an integral part of the complaint procedure.
Contact for questions: 261 090 952, fakturace@luminex.cz
In Prague on June 1, 2024
