Returns policy

If defects caused by material defects occur during the warranty period, the customer has the right to complain.

Within 30 days from the day on which LUMINEX, spol. s.r.o. receives the goods complained about and the completed form, the customer will receive a statement from LUMINEX, spol. s.r.o.

The customer will bear the full cost of returning the goods. If the complaint is accepted, these costs will be refunded by LUMINEX, spol. s.r.o. Returns of goods without postage will not be accepted.

LUMINEX, spol. s.r.o. is responsible for assessing and processing complaints.

Return process:

a) Sending in the goods,

b) Examination of the complaint,

c) Repair of the goods or exchange of goods,

d) Credit note.

The customer must check the goods for damage immediately (in the presence of the carrier) before signing. According to transport company §438(1) HGB, hidden damage can no longer be taken into account after signing.

If the complaint is justified, this must be reported immediately to the transport company LUMINEX, spol. s.r.o.

Mechanical damage or defects caused by unprofessional assembly are not accepted as grounds for complaint.

When returning the complained goods, LUMINEX, spol. s.r.o. requires the following:

The complained goods must be returned in the condition in which they were delivered, otherwise the complaint will not be accepted. Only goods in their original packaging can be returned.

If the goods are exchanged, the time for processing (delivery of replacement) the complaint corresponds to the usual delivery times for individual items.

The properly completed complaint form is an integral part of the complaint procedure.

A properly completed complaint form is an integral part of the complaint procedure.

Contact person for questions: 261 090 952, fakturace@luminex.cz

In Prague, June 1, 2024