If defects caused by material defects occur during the warranty period, the customer has the right to complain.

Within 30 days from the date on which the company LUMINEX, spol. sro has received the goods complained about and the completed form, the customer will receive a statement from LUMINEX, spol. sro
The customer is responsible for the full transport costs of the return shipment. If the complaint is accepted, these costs will be reimbursed by the company LUMINEX, spol. sro will refund the purchase price. Unstamped returns will not be accepted.

The assessment and settlement of complaints is the responsibility of LUMINEX, spol. sro .

Return process:
a) Sending the goods,
b) Examination of the complaint,
c) Repair of the goods or exchange of goods,
d) Credit note.

The customer must check the goods for damage immediately (in the presence of the freight forwarder) before signing. According to transport company §438(1) HGB, hidden damage cannot be taken into account after the signature has been signed.

In case of justified complaint, this must be reported immediately to the transport company LUMINEX, spol. sro .

Mechanical damage or defects caused by unprofessional assembly will not be accepted as grounds for complaint.
When returning the goods complained about, the company demands LUMINEX, spol. sro as follows:

The goods complained about must be returned in the condition in which they were delivered, otherwise the complaint will not be accepted. Only goods in their original packaging can be returned.
If the goods are exchanged, the time for processing (delivery of replacement) the complaint corresponds to the usual delivery times for the individual items.
The properly completed complaint form is an integral part of the complaint procedure.

A properly completed complaint form is an integral part of the complaints procedure.

Contact for your  questions: 261 090 952, fakturace@luminex.cz

In Prague on 1 June 2024